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Host/Hostess

April 11, 2014 - December 31, 2014
Exempt/Non-Exempt:Non-Exempt
Employment Type:Part Time
Location:20667 Tracey Av Buttonwillow, CA
Description:Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.
Duties:1.Greets guests immediately in a friendly manner upon arrival and acknowledges at departure

2.Demonstrates a sense of urgency and meets service cycle timing standards

3.Seats guests at clean, dry tables utilizing proper seating rotation

4.Determines and provides for any special needs of guests

5.Maintains guest waiting list and adheres to proper seating order procedures

6.Describes promotions and suggestively sells while seating guests; takes initial beverage order

7.Attends to any other guest needs during the entire dining experience as warranted

8.Demonstrates safe cash handling procedures in accordance with policy and accurately completes cash, credit card, and discount transactions

9.Uses proper telephone etiquette

10.Enters and delivers “To Go” orders correctly

11.Addresses complaints promptly in a courteous manner, and notifies the supervisor of any issues

12.Assists service personnel in providing beverage orders and refills and clearing and setting tables

13.Willingly assists other team members without being asked

14.Maintains proper supply of clean menus

15.Lifts and carries supplies and equipment up to 30 lbs.

16.Demonstrates knowledge of station and floor breakdowns

17.Possesses strong product and menu knowledge

18.Maintains foyer area of restaurant to be clean, organized and inviting to guests

20.Provides courteous service and is cordial to all team members and guests
Qualifications:•Must have ability to communicate effectively in English, both orally and in writing

•Must be able to pass all required tests and training requirements for the position

•Must be able to work in a team environment

•Meets Denny’s uniform and grooming standards and maintains them throughout the shift

•Must be able to work flexible schedule, including holidays, nights and weekends

•Must have excellent guest service skills

•Must be dependable and able to learn basic tasks and follow instructions

•Must place a value on diversity and shows respect for others


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